Terms and Conditions
These are the terms and conditions covering the use of this website and the purchase by you of the services and products we provide, whether made over the telephone or on-line. The products and services we provide are not supplied by us, therefore the contract for the product and/or services will be between you and the third party from whom we purchase them and Travel Wasp will be acting as agents only in all instances.
Travel Wasp acts as a disclosed agent for third party suppliers, such as a tour operator or hotel. What this means is that the contract for the product is between you and the supplier. In most cases this will mean that there are additional terms and conditions governing the contract as each supplier will have terms and conditions relating to that product. Since we act as agent this will mean that we have no contractual liability to you in respect of that product. When booking over the telephone, your contract will exist when the sales clerk accepts your payment and confirms the booking.If you are booking on the telephone, please note that calls may be recorded for quality and training purposes. When booking on-line, your contract with a supplier will begin when we confirm that the booking has been accepted by them as all bookings made on-line are subject to availability. When you make your booking on-line we will send you an acknowledgement email confirming our receipt of your order. However, the booking will not be confirmed until we send you a subsequent email advising you that the booking has been confirmed with the supplier and neither we nor the supplier will have any liability towards you regarding the booking until that time. Because the contract for the product is between you and the supplier any queries or concerns relating to the product should be addressed to them. However, we will of course assist you with your enquiries whenever we are able to do so.
When making your booking, you will undertake that the details you give to us are accurate and in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product or service purchased.
1. Flights
When you purchase a flight from Travel Wasp, we act as agent for and on behalf of flight tickets suppliers. Your contract for the flight tickets will be with the relevant flight tickets supplier and we will advise you who the supplier is at the time of booking. Travel Wasp is selling the flight tickets as agents for the flight tickets suppliers, which means the contract for provision of the flight tickets will be between you and the flight tickets supplier. The contract for the flight itself will be between you and the airline, which may or may not be the flight ticket supplier.
All airlines have their own terms and conditions and the fare you pay may be non-cancellable and non-refundable. Please note that for each ticket there are additional terms which are specific to that fare. They may, for example, state that the ticket is non-cancellable or non-refundable, and have other information relating to itinerary and refunds. It is essential that you check the airline's terms and conditions and comply with their requirements regarding check-in times, reconfirmation of flights, luggage allowances, charges applied for checked-in bags, and any other matters. All outward and return flights must be reconfirmed with the relevant airlines at least 72 hours prior to the commencement of that leg of the journey and if you fail to do this neither we nor the airline will be liable for any consequential costs incurred. In the event of a schedule change it is not always necessary to have your tickets revalidated. However in the event that this is necessary we will inform you in due course and the flight tickets supplier will issue new tickets for you to use on your onward journey.
If you need to change or cancel your travel plans, it is your responsibility to notify Travel Wasp in writing of any such request. Deposits will always be non-refundable. Some tickets are non-refundable and some tickets do not allow changes. Travel Wasp applies an administration fee for any modifications, changes or cancellations to fares. This will be regardless of the price or face value of the fare and will be in addition to any administration fees imposed by the relevant flight ticket supplier. If you lose your tickets, it may be possible for the flight tickets supplier to re-issue them for a fee but this is not always possible.
2. Package Holidays
When you purchase a pre-packaged holiday please remember that, in addition to these terms, you will be subject to the terms and conditions of the third party supplier. Once again, if you wish to amend or cancel a package holiday you must contact us in writing and we will contact the supplier to see if the requested change is possible and what charges will be involved. In addition to the charge levied by the supplier, an administration fee will be charged by Travel Wasp. Deposits will always be non-refundable.
3. Hotels
Hotel or apartment accommodation will be booked through third party suppliers and that third party supplier's booking conditions will apply to the reservation and should be checked by you on-line at the time the reservation is confirmed. In the event that you would like to cancel or amend your hotel booking, it is your responsibility to notify Travel Wasp in writing at least 48 hours prior to your arrival. If the cancellation or amendment is possible, Travel Wasp will apply an administration charge for any changes made and a penalty charge imposed by the supplier may also apply. Deposits will always be non-refundable. Prices quoted are normally per unit per week and the board basis will be identified. Unless otherwise stated, breakfast, lunch and dinner are not included. Star ratings quoted will be those applied by the supplier through whom the accommodation is booked; these may differ from official ratings and Travel Wasp cannot be held responsible for any misconceptions relating to star ratings. Clients are advised that they must always check details of their hotel or apartment on the relevant accommodation supplier's website to ensure that the facilities and board package specified in the description are suitable.<
Clients should be aware that whilst accommodation suppliers always endeavour to ensure that hotels will not be changed, sometimes hoteliers are unable to honour bookings and under those circumstances the accommodation supplier or hotelier will offer alternative accommodation of equivalent standard. If the hotel is of the same rating and in the same resort as that originally booked it will not be considered to be a significant change and it will not therefore be possible to cancel the hotel reservation without penalty. Furthermore, if under those circumstances clients choose to cancel their accommodation, they should be aware that flights cannot be cancelled and that the cost of their flights is non-refundable.
4. General
You accept financial responsibility for all transactions made under your name or account.
In order to make a purchase you must be over 18 years old and failure to supply the correct credit or debit card billing address information and/or cardholder details may result in delays to the issue of your tickets during which time the cost of your booking may increase. Please ensure that the details you give match those on your credit card billing statement. We also reserve the right to cancel tickets after issue if payment is declined or incorrect cardholder details and billing information have been supplied.
Please note that full payment must be received by Qwerty Travel Limited no later than 12 weeks prior to travel. Reminders will not be issued for collection of final balances. After this time we will charge an administration fee of £15.00 per booking and if we cannot contact you we reserve the right to debit the monies outstanding plus the administration fee from the original card used to make your booking. A handling fee of 1% on a debit card, 2.5% on a credit card and 3.5% on AMEX will be levied on all payments. If we do not receive balance payments at the appropriate time we reserve the right to cancel the booking and the relevant cancellation charges will apply.
This user agreement is between you and Travel Wasp and is governed by the laws of England and Wales.
If you need to contact us about any aspect of your booking or about these terms and conditions, please do so, making sure that you have your reference number to hand. In most cases we can only discuss the booking with the person who made the reservation which will be deemed to be the lead name on the booking.
5. Passports/Visas/Health Requirements
It is incumbent upon you to ensure that you meet the passport, visa, and health requirements of the countries you wish to visit and those that you transit (even if it is for a plane change). All countries require that your passport should be valid for a period of (a minimum) six months from the date of arrival into that country. Travel Wasp cannot provide expert information regarding passports, visa or health requirements and it is therefore your responsibility to obtain this from the embassies or consulates of the countries you are visiting. Travel Wasp will not accept any responsibility if you should be denied boarding or be deported due to your failure to present the appropriate documentation when requested.
6. Insurance
Travel Wasp strongly urges you to carry appropriate travel insurance to cover you for cancellation, health, baggage etc.
7. Data Protection and Privacy Policy
When you buy anything from Travel Wasp or give us any personal data, we may need to collect information about you to process the transaction and to provide you with the services you require both then and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details.
Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.
Travel Wasp retains and uses your personal information to provide you with the best service possible and may also use the information to process any transactions you undertake with us and for internal administration and analysis. However, Travel Wasp will not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.
Visitors to this site are served a cookie that allows us to collect aggregated statistics about visitors use of this site. We do this to help us improve the site and make it easier to use and more relevant to you. All data is anonymous and no personally identifiable information is processed or stored so individual users can never be identified. This anonymous data is not shared with any organisation other than our analytics partner who may use it for commercial purposes. If you want to find out more about how your anonymous data is used or do not wish to contribute your data please click here.
8. Data
In the UK we operate and are registered in accordance with applicable data protection legislation.
9. Consent
By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Travelwasp.com.
10. Change/Modify Details
If you need to modify or change your personal details after you have made a purchase on the website or otherwise please contact us as soon as possible.
